Returns & Exchanges

At Cozy Outlets, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all unworn apparel. If your new fashion find isn't the perfect fit, we are here to help you find an alternative or provide a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unwashed condition.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking number handy while we process your refund or exchange.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing