Frequently Asked Questions

Everything you need to know about shopping with Cozy Outlets.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring a similar garment you already own to compare against our specifications for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

At Cozy Outlets, we prioritize quality and ethics. Many of our collections feature organic cotton and recycled polyester to ensure your comfort doesn't come at the cost of the planet.

Can I change or cancel my order after it's placed?

Because we process orders quickly, we have a very narrow window for changes. Please contact our support team within 1 hour of purchase to request any modifications.